Thought Machine Group Limited
Thought Machine is a financial technology company that provides cloud-native core banking and payments platforms to banks and fintechs. Its software enables institutions to modernize legacy core systems, design configurable products, and run scalable, real-time banking services. The company generates revenue through software licensing, SaaS subscriptions, and implementation and support services for financial institutions globally.
- Banking & Lending Software
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of Thought Machine Group Limited
NPS scores are generally positive, clustered between 7 and 10, with several experts rating 9 or 10. Renewal intent is mixed: about 40% commit to renewal, another 40% are unsure, and a minority signal non-renewal or offboarding mainly at pilot or early implementation stages. Most long-tenure (>1 year) customers express strong stickiness due to the platform’s technical strengths. However, recurring feedback highlights caution about vendor maturity, product breadth, and regional ecosystem depth. Overall Customer Sentiment: Positive
Who reviewed Thought Machine Group Limited
- C-Suite 70% (16)
- Director 26% (6)
- Manager 4% (1)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Thought Machine Group Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 23 scored reviews- Promoters 9
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Praised
- Strengthen Regional Support
- Utilize AI for Migration
- Expand Functional Coverage
- Adoption by Leading Banks
Criticised
- Concerns About Vendor Maturity
- Thin Regional Ecosystem
- Gaps in Product Scope
- Implementation Risk From Ownership Changes
What customers say
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 43% 14 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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