TOTVS
TOTVS is a Brazilian enterprise software company that develops and sells ERP and business management solutions for mid-sized and large organizations across industries such as retail, manufacturing, services, and agribusiness. It offers modular systems for finance, HR, logistics, and operations, delivered primarily via software licenses and SaaS subscriptions, along with implementation, support, and consulting services. The company serves customers mainly in Brazil and Latin America through a direct sales force and partner network.
- Enterprise ERP
- IT Consulting & Implementation
- Mid-Market & SMB ERP
- Revenue
- $900.0M
- Employees
- 8,000
- Founded
- 1983
- Headquarters
- São Paulo, Brazil
What 18 Arbolus experts think of TOTVS
NPS distribution is skewed positively, with 46% of responses at 8 or 9 (promoter range) and 27% at 6 or below (detractor range). High value accounts (>$100K) overwhelmingly express positive sentiment and renewal intent, while lower spend levels experience more offboarding and negative NPS. The majority of customers are in mature implementation stages, but offboarding is exclusively associated with low spenders and low NPS. Renewal intent is strong among core enterprise accounts.Overall Customer Sentiment: Positive
Who reviewed TOTVS
- C-Suite 100% (18)
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Sentiment
11 Net Promoter Score, from 18 scored reviews- Promoters 7
- Passives 6
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jan 7
- Mar 7
- Apr 8
- Jun 8
- Jul 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 44% 9 answers
- 8.8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by TOTVS customers
More in Consulting & Professional Services and Workplace & Productivity
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For people who use TOTVS
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