TravelPerk
TravelPerk is a business travel management platform that enables companies to book, manage, and track corporate travel through a centralized online system. It aggregates flights, hotels, trains, and car rentals, provides policy controls and approvals, and offers consolidated invoicing and reporting for finance and HR teams. The company generates revenue through transaction fees and subscription-based services for corporate customers.
- Travel & Expense Management
- Expense Management
- Workflow Automation
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2015
- Headquarters
- Barcelona, Spain
What 41 Arbolus experts think of TravelPerk
NPS scores are concentrated in the 7–10 range, with a majority of users indicating positive experience due to simple booking, policy enforcement, and consolidated invoicing. 70% of experts would recommend the service, especially for mid-to-large organizations. High spenders are particularly positive, with strong renewal intent. Stickiness remains robust with most experts reporting >1 year of usage, though customer support and pricing are consistently cited as improvement areas.Overall Customer Sentiment: Positive
Who reviewed TravelPerk
- C-Suite 68% (28)
- Director 12% (5)
- Manager 20% (8)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about TravelPerk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 40 scored reviews- Promoters 15
- Passives 17
- Detractors 8
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 17 across 5 companies.
Praised
- AI-Driven Booking and Policy Automation
- Expense and HR Integration
- International and Pricing Expansion
- Efficient Booking Experience
Criticised
- Inventory and Pricing Limitations
- Commodity Platform, Weak Differentiation
- Customer Support Delays
- Incumbent Platform Integration
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 61% 18 answers
- 0% 3 answers
- 0% 3 answers
- 8.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by TravelPerk customers
Report
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