Spendesk
Spendesk is a spend management platform that provides businesses with virtual and physical payment cards, invoice processing, expense reimbursement, and approval workflows to control and track company spending in real time. It serves primarily small and mid-sized companies, especially in Europe, and generates revenue through subscription fees and payment-related services. The platform centralizes spend policies, budgets, and reporting to help finance teams automate manual processes and gain visibility over corporate expenses.
- Spend Management
- Expense Management
- Accounts Payable Automation
- Revenue
- $80.0M
- Employees
- 600
- Founded
- 2016
- Headquarters
- Paris, France
What 65 Arbolus experts think of Spendesk
NPS responses skew positive, with 60% of experts giving scores 8–10 and few strongly negative ratings; renewal intent is high among mid-high spenders and long-term users. Stickiness is demonstrated by a majority having implementation phases over 1 year. Experts praise ease of use, automation, and visibility, though cost scalability and reporting flexibility raise concerns. Overall Customer Sentiment: Positive
Who reviewed Spendesk
- C-Suite 72% (47)
- Director 10% (7)
- Manager 18% (12)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about Spendesk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 64 scored reviews- Promoters 32
- Passives 23
- Detractors 9
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 32 across 6 companies.
Praised
- Operational Efficiency and Automation
- Comprehensive Spend Control
- Intuitive User Experience and Adoption
- Predictive Analytics and Contract Intelligence
Criticised
- International Product Gaps
- Competing Cash-back and Fee Structures
- Cost-Driven Churn Risk
- Approval Workflow Rigidity
What customers say
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 39% 31 answers
- 100% 1 answer
- 80% 5 answers
- 50% 2 answers
- 9.2/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Spendesk customers
Report
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