Square
Square, a business unit of Block, Inc., provides payment processing, point-of-sale software, and financial services that enable small and mid-sized businesses to accept in-person and online payments, manage operations, and access financing. Its products include card readers, POS terminals, invoicing, payroll, and commerce tools sold on a SaaS and transaction-fee basis. Square serves merchants across retail, restaurants, and services primarily in North America and other select markets.
- Payment Processing
- E-commerce Platforms & Storefronts
- Retail POS & Store Operations
- Revenue
- $21.0B
- Employees
- 12,000
- Founded
- 2009
- Headquarters
- Oakland, United States of America
What 41 Arbolus experts think of Square
NPS scores cluster in the positive range, with over 80% of respondents rating Square 8 or above and multiple perfect 10s. The majority of participants indicate high renewal intent or ongoing adoption, especially among top spenders and those past the one-year implementation mark. Stickiness is notable, with few expressing uncertainty or disengagement and sustained platform use for over a year being typical among high-NPS segments. Main themes from the data include confidence in core functionality, satisfaction with support, and strong vendor loyalty.Overall Customer Sentiment: Positive
Who reviewed Square
- C-Suite 77% (32)
- Director 9% (4)
- Manager 14% (6)
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Sentiment
47 Net Promoter Score, from 40 scored reviews- Promoters 22
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 36 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 76% 21 answers
- 33% 3 answers
- 0% 1 answer
- 100% 4 answers
- 9/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Top alternatives
Most weighed by Square customers
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