Starling Bank
Starling Bank is a UK-based digital challenger bank that provides personal, joint, business, and euro bank accounts through a mobile-first platform. It generates revenue from interchange fees, lending products such as overdrafts and business loans, and various account and payment services for consumers and SMEs. The bank also offers banking-as-a-service and payment services to institutional and corporate clients.
- Revenue
- $260.0M
- Employees
- 2,300
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Starling Bank
The NPS distribution is skewed strongly positive: 55% are promoters (NPS 9-10), 36% are passives (NPS 7-8), and 9% are detractors (NPS 70% of experts using the platform for more than a year, reflecting substantial stickiness. Themes inferred include platform reliability and satisfaction from long-term use.Overall Customer Sentiment: Positive
Who reviewed Starling Bank
- C-Suite 79% (11)
- Director 21% (3)
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Sentiment
42 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Feb 9
- Oct 9
- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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