State Street
State Street Corporation is a global financial services company that provides investment servicing, investment management, and data and analytics solutions to institutional investors such as asset managers, pension funds, insurance companies, and sovereign wealth funds. It generates revenue primarily through fees for custody, fund administration, asset management, securities lending, and related technology and data services. The firm also offers trading, foreign exchange, and front-to-back investment operations platforms to support large-scale institutional portfolios.
- Revenue
- $13.2B
- Employees
- 46,000
- Founded
- 1792
- Headquarters
- Boston, United States of America
What 16 Arbolus experts think of State Street
NPS scores are predominantly high, with 78% of responses at 8 or above, including several 9s and 10s. Renewal intent is strong among high spenders and influencers, all indicating 'Yes' to renewal. Adoption is mature, with over 82% past one year in implementation, and only one response in pilot stage and another unsure of stage. The main theme is strong loyalty and product satisfaction among enterprise customers, especially high spenders and users in advanced stages.Overall Customer Sentiment: Positive
Who reviewed State Street
- C-Suite 50% (8)
- Director 38% (6)
- Manager 12% (2)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 16 scored reviews- Promoters 8
- Passives 8
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 0% 3 answers
- 100% 3 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
Top alternatives
Most weighed by State Street customers
More in Data & Analytics and Consulting & Professional Services
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