SWIFT
SWIFT (the Society for Worldwide Interbank Financial Telecommunication) operates a global secure messaging network that enables banks, financial institutions, and corporates to exchange standardized financial messages for payments, securities, treasury, and trade finance. It provides connectivity, standards, and related software and services that underpin cross-border payments and financial transactions worldwide, generating revenue through membership fees, messaging charges, and value-added services.
- Payment Processing
- Cross-Border Payments & FX
- API Management & Integration
- Revenue
- $900.0M
- Employees
- 3,500
- Founded
- 1973
- Headquarters
- La Hulpe, Belgium
What 63 Arbolus experts think of SWIFT
The majority of respondents assign NPS scores of 8–10, with several reporting a perfect score of 10, indicating strong advocacy and satisfaction. Renewal intent is high among mid and high spenders, especially where spend has persisted for over a year, confirming platform stickiness. Most users are in the advanced implementation stage, primarily more than one year. Expert feedback highlights the mission-critical importance of SWIFT for international payments, secure messaging, and compliance support. Minor concerns referenced include cost, integration complexity, and evolving needs for automation. Overall Customer Sentiment: Positive
Who reviewed SWIFT
- C-Suite 72% (45)
- Director 20% (13)
- Manager 8% (5)
Employer names and spend open in the full report, along with the other 60 customers.
Everything 63 customers told us about SWIFT.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
63 Net Promoter Score, from 63 scored reviews- Promoters 42
- Passives 19
- Detractors 2
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Praised
- Integration with Emerging Payment Technologies
- Expansion of Automation and AI
- Real-Time and Predictive Capabilities
- Trusted Security and Standardization
Criticised
- Limited Automation in Workflows
- Cost and Implementation Complexity
- Additional Systems Required
- Comparative Innovation Pace
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 75% 12 answers
- 83% 6 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SWIFT customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use SWIFT
Do you use SWIFT at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 63 customers of SWIFT have already contributed
Takes a few minutes. Your identity stays anonymous.