Tata Capital
Tata Capital is a diversified non-banking financial company in India that provides retail, SME, and corporate customers with loans, leases, investment products, and other financial services. It offers products such as home and personal loans, vehicle and business finance, infrastructure and structured finance, wealth management, and distribution of third‑party investment and insurance products. The company earns revenue primarily from interest income, fees, and commissions on its lending and financial services portfolio.
- Revenue
- $2.2B
- Employees
- 8,000
- Founded
- 2007
- Headquarters
- Mumbai, India
What 5 Arbolus experts think of Tata Capital
NPS scores are consistently moderate to high, with 60% of respondents providing scores between 7 and 8, and one at 9, reflecting generally positive sentiment. However, 40% of renewal intents are marked as 'Not Sure', and only 20% affirm intent to renew, indicating areas of cautious optimism rather than full commitment. Implementation stages show a healthy mix: 40% have used the solution for more than a year, 40% less than a year, and the remainder did not disclose. Core themes include stable operational use with some uncertainty around future commitment, likely driven by evolving needs and competitor evaluations.Overall Customer Sentiment: Neutral
Who reviewed Tata Capital
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Cumulative NPS by month
+1 over 4 months- Aug 7
- Dec 8
- Mar 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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