Arbolus Intelligence

Flipkart

flipkart.com · Bengaluru, India

Flipkart is an Indian e-commerce company that operates an online marketplace offering electronics, fashion, home goods, groceries, and other consumer products to retail customers across India. It generates revenue primarily through product sales on its platform, commissions from third-party sellers, advertising, and value-added services such as logistics and payments. The company also operates related digital brands and services, including fashion platforms and a logistics network supporting its marketplace.

Listed in
Revenue
$8.0B
Employees
33,000
Founded
2007
Headquarters
Bengaluru, India

What 73 Arbolus experts think of Flipkart

NPS distribution is heavily skewed positive with the majority of users rating 8–10, driven by satisfaction with product variety, reliable delivery, and strong renewal intent in high-spend segments. Stickiness is strong, with most users in the MoreThan1Year implementation bucket and others expressing willingness to renew. Key feedback themes point to dependable logistics, broad product range, and value for money as positives, with returns experience and customer support complexity as negatives.Overall Customer Sentiment: Positive

Who reviewed Flipkart

Total customers 73 68 current · 5 former
Reviews growth +47 in six months
Seniority of respondents
  • C-Suite 61% (45)
  • Director 21% (15)
  • Manager 18% (13)
Generalist Leader C-Suite NPS 9 Will renew Submitted Nov 2025
Operations Manager Manager NPS 8 Undecided Submitted Feb 2026
Strategy Partner Manager NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 70 customers.

Everything 73 customers told us about Flipkart.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

43 Net Promoter Score, from 73 scored reviews
  • Promoters 41
  • Passives 23
  • Detractors 9

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 43 across 5 companies.

Praised

  • Broad Delivery Coverage
  • Best Deals and Exchange Offers
  • Unified Product Discovery
  • Frictionless Returns as Differentiator

Criticised

  • Platform Reliability and Delivery Delays
  • Seller Quality and Product Authenticity Gaps
  • Switching Due to Returns Experience
  • Customer Support Complexity

What customers say

Broad Delivery Coverage
“The delivery network is reliable for reaching places that other e-commerce apps can't, making Flipkart a go-to for users even in remote areas.”
Best Deals and Exchange Offers
“I always recommend Flipkart for electronics during sales, as their bank discounts, EMIs, and exchange deals consistently yield the best prices compared to stores.”
Unified Product Discovery
“It lets me compare prices, brands, and customer reviews across a wide range, which speeds up decision making and adds convenience to every purchase.”

Renewal intent

Plan to renew 74%
  • Will renew 14
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 9 answers
  • Director 88% 8 answers
  • Manager 0% 1 answer
  • Not specified 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 9.2/10 Average score from undecided customers

Top alternatives

Most weighed by Flipkart customers

Report

Customer Report - Oct 2026 Oct 2026 73 + 6

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