Fundraise Up
Fundraise Up provides a cloud-based donation and fundraising optimization platform for nonprofits, using AI-driven personalization, modern payment options, and conversion tools to increase online giving. The company integrates with major CRMs and payment processors so charities can manage donor data, automate workflows, and process donations across web, email, and other digital channels. It generates revenue through subscription and transaction-based fees paid by nonprofit organizations using its software.
- Payment Processing
- Marketing Analytics & Attribution
- Data Integration & ETL
- Revenue
- $25.0M
- Employees
- 160
- Founded
- 2018
- Headquarters
- Brooklyn Park, United States of America
What 16 Arbolus experts think of Fundraise Up
NPS scores are generally high: 40% of responses are NPS 8–10, indicating promoter status, with an additional 27% in the 7 range (passives). Renewal intent is strongly positive for high and mid spenders, with all high-spend organizations indicating clear intent to renew. Stickiness is very high: 90% of feedback reflects implementations of more than one year.Pilot and low spend users are more likely to express neutral or unsure renewal intent, and there is a minor presence of offboarding and pilot users whose sentiment is neutral. High NPS and renewal intent correlate with high and mid spend, especially among strategic/leadership personas. Overall Customer Sentiment: Positive
Who reviewed Fundraise Up
- C-Suite 86% (14)
- Director 7% (1)
- Manager 7% (1)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Dec 8
- Feb 8
- Jun 8
- Jul 8
- Feb 8
- Mar 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 75% 8 answers
- 0% 1 answer
- 100% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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