GIVEBUTTER

givebutter.com · Washington, United States of America

Givebutter is an online fundraising platform that provides nonprofits, schools, and other mission-driven organizations with tools for donations, events, peer‑to‑peer campaigns, and donor engagement. The company generates revenue through payment processing fees and optional premium features and services layered on top of its core fundraising tools.

  • Payment Processing
  • Marketplace & Booking Platforms
Revenue
$12.0M
Employees
120
Founded
2016
Headquarters
Washington, United States of America

What 11 Arbolus experts think of GIVEBUTTER

NPS scores vary from 4 to 9, with a slight skew toward moderately positive sentiment (majority between 7 and 9). Renewal intent is uncertain among most experts, with only a few indicating definite intent to renew and some reporting no intention to renew. Implementation stages are primarily in the more than 1 year bracket, but there are also recent adopters and several in pilot or onboarding phases. Key themes include cautious long-term commitment, moderate satisfaction, and high attention to platform value.Overall Customer Sentiment: Neutral

Who reviewed GIVEBUTTER

Total customers 11 10 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 90% (10)
  • Manager 10% (1)
Finance Leader C-Suite NPS 9 Will renew
Revenue Leader Manager NPS 7 Undecided
Revenue Leader C-Suite NPS 5 Undecided

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Sentiment

-18 Net Promoter Score, from 11 scored reviews
  • Promoters 1
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+1 over 5 months
  • Oct 6
  • Sep 6
  • Jan 6
  • Feb 7
  • Jun 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 20%
  • Will renew 2
  • Undecided 6
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 8 answers
  • Manager 0% 1 answer
  • Not specified 0% 1 answer
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 4.5/10 Average score from customers not renewing

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