Global Payments Inc.
Global Payments Inc. is a worldwide provider of payment technology and software solutions that enables merchants, enterprises, and financial institutions to accept and process card and digital payments across in‑store, online, and mobile channels. The company generates revenue primarily through transaction processing fees, value‑added payment services, and integrated software solutions for vertical markets. It serves businesses of all sizes, ISVs, and financial institutions across North America, Europe, Asia-Pacific, and Latin America.
- Payment Processing
- Revenue
- $9.2B
- Employees
- 27,000
- Founded
- 1967
- Headquarters
- Atlanta, United States of America
What 45 Arbolus experts think of Global Payments Inc.
NPS among experts ranges from 0 to 10, with the majority between 7 and 9, indicating generally positive sentiment. Renewal intent is stronger among high spenders and users who report reliable integration and robust capabilities, but uncertainty exists in lower spend brackets and geographies with less consistent offerings. Stickiness is boosted by integration with property and operational systems, but some experts cite local variability and cost as reasons for offboarding or hesitation. Key feedback themes are reliability, integration, and geographic service consistency.Overall Customer Sentiment: Positive
Who reviewed Global Payments Inc.
- C-Suite 70% (31)
- Director 25% (11)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about Global Payments Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
8 Net Promoter Score, from 45 scored reviews- Promoters 14
- Passives 21
- Detractors 10
Cumulative NPS by month
-1 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Praised
- Established Hospitality Capabilities
- Reliability and Payment Security
- Strong System Integration
- Growth in Digital Payments
Criticised
- Cost Variation by Region
- Geographic Inconsistency
- Need for Improved Settlement Tools
- Lagging Innovation
What customers say
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 42% 12 answers
- 50% 4 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 4.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Global Payments Inc. customers
Report
More in ERP Software and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Global Payments Inc.
Do you use Global Payments Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 45 customers of Global Payments Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.