Fiserv
Fiserv is a global financial technology company that provides payment processing, digital banking, card issuing, merchant acquiring, and core account processing solutions to banks, credit unions, fintechs, merchants, and billers. It generates revenue primarily through software licensing, transaction processing fees, and value‑added services that support electronic payments and financial services operations. The company also offers point-of-sale, e-commerce, and omnichannel payment acceptance solutions for businesses of all sizes.
- Payment Processing
- Banking & Payments Software
- IT Consulting & Implementation
- Revenue
- $19.2B
- Employees
- 42,000
- Founded
- 1984
- Headquarters
- Brookfield Center, United States of America
What 50 Arbolus experts think of Fiserv
NPS scores are generally high (median of 8), with several 10s from high-value spenders but also notable low scores (down to 0–2) among offboarding or dissatisfied clients. Renewal intent is positive among high spenders but ~33% of respondents (primarily Influencers) report 'Not Sure' or 'No', indicating potential churn. Stickiness is high, with over 85% in the 'MoreThan1Year' implementation stage, though some pilots and offboarding cases signal a need for retention focus.Overall Customer Sentiment: Moderately Positive
Who reviewed Fiserv
- C-Suite 79% (40)
- Director 19% (10)
- Manager 2% (1)
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Sentiment
8 Net Promoter Score, from 50 scored reviews- Promoters 14
- Passives 26
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Oct 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 47% 30 answers
- 25% 8 answers
- 100% 1 answer
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 3.9/10 Average score from customers not renewing
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