Fisher Scientific
Fisher Scientific, part of Thermo Fisher Scientific, is a global distributor of laboratory equipment, chemicals, consumables, and services serving pharmaceutical, biotech, academic, healthcare, and industrial customers. Through its online platform and sales channels, it supplies products ranging from basic lab supplies and reagents to complex instruments and safety equipment. The company generates revenue by reselling third-party and Thermo Fisher–branded products and related services to research and quality-control laboratories worldwide.
- Revenue
- $8.0B
- Employees
- 20,000
- Founded
- 1902
- Headquarters
- Waltham, United States of America
What 9 Arbolus experts think of Fisher Scientific
NPS scores are consistently high, with 100% of responses in the 7–10 range, indicating a predominantly promoter-skewed customer base. Renewal intent is strong, with 67% (where specified) indicating intent to renew, and no recorded negative renewal signals. All customers are in the More than 1 year implementation stage, reflecting established, embedded use. Positive themes include reliability, product breadth, and integration with laboratory and procurement operations.Overall Customer Sentiment: Positive
Who reviewed Fisher Scientific
- C-Suite 67% (6)
- Director 33% (3)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 5
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Jul 10
- Aug 10
- May 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 9.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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