Follett
Follett is an education-focused company that provides course materials, technology, and learning resources to K–12 schools, school districts, and higher education institutions, as well as operating and supporting campus bookstores. It generates revenue through the sale and distribution of textbooks and digital content, library and resource management software, school supplies, and related services to educational organizations and students.
- Revenue
- $3.0B
- Employees
- 6,000
- Founded
- 1873
- Headquarters
- McHenry, United States of America
What 7 Arbolus experts think of Follett
NPS scores show a spread from 3 to 9, with most scores in the 5–9 range, indicating a mix of moderate and strong advocacy but also notable reservations. Renewal intent shows one definite renewal, several unsure responses, and one explicit non-renewal, suggesting partial loyalty but with room for churn. The majority of experts are in early (LessThan1Year) or ongoing (MoreThan1Year) implementation stages. Key feedback themes include efficiency gains and productivity as positives, while accuracy and contextual understanding remain areas for improvement.Overall Customer Sentiment: Neutral
Who reviewed Follett
- C-Suite 50% (4)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Follett.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Aug 7
- Sep 7
- Nov 7
- Jan 6
- Jun 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median -9 across 3 companies.
Praised
- AI Enhancement Potential
- Process Integration
- Time Savings Opportunity
- Daily Workflow Integration
Criticised
- Need for Output Verification
- Manual Effort Remains
- Gaps in Process Understanding
- Manual Overhead Vulnerability
What customers say
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Follett customers
Report
More in Workplace & Productivity and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use Follett
Do you use Follett at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Follett have already contributed
Takes a few minutes. Your identity stays anonymous.