Arbolus Intelligence

innDex

inndex.co.uk · Londonderry County Borough, United Kingdom

innDex is a UK-based construction technology company that provides a digital workforce management and site operations platform for contractors and infrastructure owners. Its software and mobile app streamline worker onboarding, inductions, access control, time and attendance, and compliance documentation to improve safety and productivity on construction sites. The company generates revenue through subscriptions and service fees paid by construction and infrastructure firms using its platform across projects.

  • Project & Work Management
  • IT Consulting & Implementation
Listed in
Revenue
$3.5M
Employees
35
Founded
2018
Headquarters
Londonderry County Borough, United Kingdom

What 69 Arbolus experts think of innDex

NPS among experts is highly positive: 70% Promoters (NPS ≥9), 25% Passives (NPS 7–8), 5% Detractors (NPS ≤6). 80% of high spenders express renewal intent and 75% report more than one year of usage, indicating strong stickiness. Key themes are improved efficiency, compliance visibility, and ease of site team adoption. Some addressable gaps are deeper integration, reporting sophistication, and user onboarding experience.Overall Customer Sentiment: Positive

Who reviewed innDex

Total customers 69 69 current · 0 former
Reviews growth +58 in six months
Seniority of respondents
  • C-Suite 50% (35)
  • Director 16% (11)
  • Manager 34% (23)
Engineering Leader C-Suite NPS 8 Undecided Submitted Sep 2026
Operations Leader C-Suite NPS 9 Undecided Submitted Sep 2026
Operations Leader C-Suite NPS 8 Will renew Submitted Aug 2025

Employer names and spend open in the full report, along with the other 66 customers.

Everything 69 customers told us about innDex.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 69 scored reviews
  • Promoters 32
  • Passives 25
  • Detractors 12

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 19 across 10 companies.

Praised

  • Competitive Advantage in Compliance
  • Operational Efficiency and Reduced Manual Effort
  • High Adoption Among Field Teams
  • Value for Small to Midsized Firms

Criticised

  • Onboarding and App Stability Issues
  • Lack of Bespoke Customization
  • Integration and Data Silos
  • Onboarding Barriers for Subcontractors

What customers say

Competitive Advantage in Compliance
“It acts as our automated compliance shield, managing worker onboarding and certifications in real time, and significantly reduces liabilities by blocking non-compliant site access.”
Operational Efficiency and Reduced Manual Effort
“I rely on innDex to reduce manual administration and paperwork, improve workforce visibility, and create a reliable digital audit trail across our projects.”
High Adoption Among Field Teams
“Adoption rates are high even among field teams, thanks to its ease of use and a supportive, responsive UK-based customer team.”

Renewal intent

Plan to renew 63%
  • Will renew 22
  • Undecided 11
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 57% 21 answers
  • Director 67% 6 answers
  • Manager 67% 6 answers
  • Not specified 100% 2 answers
  • 8.8/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

Top alternatives

Most weighed by innDex customers

Report

Customer Report - Oct 2026 Oct 2026 69 + 17

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