Instructure

instructure.com · Salt Lake City, United States of America

Instructure is an education technology company best known for Canvas, a cloud-based learning management system used by K–12 schools, higher education institutions, and businesses to deliver and manage digital learning. The company generates revenue through SaaS subscriptions, implementation, and related services for its learning, assessment, and analytics products. Its platforms support course delivery, grading, communication, and data-driven insights for educators and learners.

  • Learning Management
  • Education & Training Software
  • Knowledge Management & Collaboration
Revenue
$580.0M
Employees
1,800
Founded
2008
Headquarters
Salt Lake City, United States of America

What 35 Arbolus experts think of Instructure

NPS scores skew high, with 65% of respondents rating Instructure 8 or above. Renewal intent is strongest among high-spend Influencers with long-standing implementations; however, some uncertainty about renewal exists among Users with less than one year of experience. Stickiness is demonstrated by the 70%+ of responses indicating deployments over one year, supporting positive sentiment. Key themes are strong engagement from education stakeholders, especially in higher education.Overall Customer Sentiment: Positive

Who reviewed Instructure

Total customers 35 35 current · 0 former
Reviews growth +22 in six months
Seniority of respondents
  • C-Suite 62% (22)
  • Director 29% (10)
  • Manager 9% (3)
Executive Director NPS 9
People Leader Director NPS 7
Other Partner C-Suite NPS 8

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Sentiment

25 Net Promoter Score, from 35 scored reviews
  • Promoters 15
  • Passives 14
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 14 across 6 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 53%
  • Will renew 8
  • Undecided 6
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 55% 11 answers
  • Director 100% 1 answer
  • Manager 0% 2 answers
  • Not specified 100% 1 answer
  • 7.6/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

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