Jira (Atlassian)
Atlassian is an enterprise software company that develops collaboration, project management, and software development tools such as Jira, Confluence, and Bitbucket for technical and business teams. It sells cloud-based and self-managed subscriptions to organizations of all sizes globally, helping them plan, track, and manage work, software delivery, and service operations. Revenue is primarily generated through recurring SaaS subscriptions, maintenance, and related services.
- Project & Work Management
- IT Consulting & Implementation
- Workflow Automation
- Revenue
- $3.9B
- Employees
- 11,000
- Founded
- 2002
- Headquarters
- Sydney, Australia
What 347 Arbolus experts think of Jira (Atlassian)
NPS scores are predominantly 8-10 from the majority of respondents, highlighting strong advocacy especially among decision makers. Renewal intent is high from large enterprises and key influencers, though a small proportion note administrative friction or UI complexity as friction points. Stickiness is evidenced by over 85% of experts having used Jira for over a year, often as a business-critical system. Key themes are positive around cross-team visibility, structured delivery, and ecosystem maturity. Main headwinds are configuration complexity and manageability at scale.Overall Customer Sentiment: Positive
Who reviewed Jira (Atlassian)
- C-Suite 56% (194)
- Director 24% (83)
- Manager 20% (69)
Employer names and spend open in the full report, along with the other 344 customers.
Everything 347 customers told us about Jira (Atlassian).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
46 Net Promoter Score, from 347 scored reviews- Promoters 199
- Passives 112
- Detractors 36
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 30 across 19 companies.
Praised
- Ecosystem and Reliability
- Cross-Team Visibility and Alignment
- Enterprise Governance and Customizability
- AI-Driven Automation
Criticised
- Switch Trigger: Lower TCO and Admin Simplicity
- Migration Risk for Usability/Productivity Gains
- Competition from Simpler/AI Tools
- Complexity for New Users
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 72% 43 answers
- 91% 23 answers
- 100% 8 answers
- 63% 8 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Jira (Atlassian) customers
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