Arbolus Intelligence

Jira Software

jira.atlassian.com · Sydney, Australia

Jira Software is a project and issue tracking platform from Atlassian used by software development, IT, and business teams to plan, track, and manage work. It provides tools for agile planning, sprint management, bug tracking, and workflow customization, sold primarily as a cloud and self-managed subscription product to organizations of all sizes. The product generates revenue through per-user licensing and enterprise plans sold globally by Atlassian.

  • Project & Work Management
  • Workflow Automation
Listed in
Revenue
$750.0M
Employees
2,500
Founded
2002
Headquarters
Sydney, Australia

What 152 Arbolus experts think of Jira Software

Quantitative data indicates high NPS ratings (frequent 8–10), strong stickiness (>85% using >1 year), and high renewal intent among large organizations. Recurring feedback themes include: unmatched workflow flexibility, robust reporting, and broad integration ecosystem. While complexity and cost surface as pain points for smaller teams, sentiment overwhelmingly reflects positive perceptions driven by platform depth, reliability, and proven track record in complex environments. Overall Customer Sentiment: Positive

Who reviewed Jira Software

Total customers 152 145 current · 7 former
Reviews growth +143 in six months
Seniority of respondents
  • C-Suite 58% (88)
  • Director 20% (30)
  • Manager 22% (33)
Operations Analyst Not specified NPS 10 Submitted May 2026
Operations Analyst C-Suite NPS 8 Submitted Jul 2026
Product Leader C-Suite NPS 7 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 149 customers.

Everything 152 customers told us about Jira Software.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

43 Net Promoter Score, from 152 scored reviews
  • Promoters 84
  • Passives 50
  • Detractors 18

Cumulative NPS by month

-1 over 6 months
  • May 9
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 20 reviews, accumulated up to each month. Category median 32 across 20 companies.

Praised

  • Automation and AI Potential
  • Simplified User Experience
  • Industry-Specific Templates
  • Industry Standard for Agile

Criticised

  • Cost Sensitivity and Escalation
  • Complex for Non-Technical Teams
  • Heavy Administrative Overhead
  • Cost-Value Mismatch Risk

What customers say

Industry Standard for Agile
“Jira is purpose built for software development, managing processes end-to-end from discovery to release; it sets the industry standard for agile teams.”
Scale and Integration Depth
“Jira integrates with virtually everything and is the default for large, distributed teams shipping high-complexity projects—it's hard to beat for integration and scale.”
Workflow Flexibility
“I recommend Jira because of its flexibility and ability to provide transparency—it adapts to complex requirements and supports preparations for major agile ceremonies.”

Renewal intent

Plan to renew 68%
  • Will renew 21
  • Undecided 9
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 81% 16 answers
  • Director 75% 4 answers
  • Manager 75% 4 answers
  • Not specified 29% 7 answers
  • 9/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Jira Software customers

Report

Customer Report - Oct 2026 Oct 2026 152 + 4

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