KAYENTIS
Kayentis is a French technology company that provides electronic clinical outcome assessment (eCOA) and decentralized clinical trial solutions for pharmaceutical and biotech sponsors and CROs. Its cloud platform and services digitize patient-reported outcomes, clinical outcome assessments, and trial data collection to improve data quality and patient engagement in global clinical studies. The company generates revenue through software licensing and associated implementation and support services for clinical research programs.
- Clinical Trial & Research Software
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2003
- Headquarters
- Sèvres-Anxaumont, France
What 9 Arbolus experts think of KAYENTIS
The NPS distribution ranges from 4 to 10, with most respondents clustering between 5 and 8. Renewal intent is confirmed for 1 high-spend Influencer, but notably 1 high-spend influencer also reports non-renewal intent. Most Users have not disclosed renewal intent. Stickiness is strong, with most customers in LessThan1Year or MoreThan1Year implementation, and only a minority unsure of their engagement stage. Key drivers for positive sentiment include integration ease and digital improvement, while challenges with value realization temper enthusiasm among certain User groups.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed KAYENTIS
- C-Suite 44% (4)
- Director 22% (2)
- Manager 33% (3)
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Sentiment
-22 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 5
- Detractors 3
Cumulative NPS by month
+2 over 4 months- Feb 5
- Mar 6
- Apr 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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