Lattice

lattice.com · San Francisco, United States of America

Lattice is a people management software company that provides a cloud-based platform for performance reviews, goal setting and OKRs, employee engagement surveys, feedback, and career development. It serves primarily mid-market and enterprise organizations looking to manage performance and employee development in a single system, sold on a subscription (SaaS) basis to HR and business leaders.

  • HRIS & Core HR
  • Employee Engagement & Performance
Revenue
$120.0M
Employees
600
Founded
2015
Headquarters
San Francisco, United States of America

What 58 Arbolus experts think of Lattice

Customer sentiment is modestly positive overall, with an NPS of 21 and most reported renewal responses positive; limited differentiation and AI context are the clearest concerns.

Who reviewed Lattice

Total customers 58 54 current · 4 former
Reviews growth +27 in six months
Seniority of respondents
  • C-Suite 58% (34)
  • Director 26% (15)
  • Manager 15% (9)
Revenue Partner C-Suite NPS 9
People Leader Manager NPS 8 Will renew
People Leader Director NPS 9 Will renew

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Sentiment

18 Net Promoter Score, from 58 scored reviews
  • Promoters 20
  • Passives 29
  • Detractors 9

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 14 across 8 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%
  • Will renew 16
  • Undecided 9
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 44% 18 answers
  • Director 71% 7 answers
  • Manager 100% 2 answers
  • Not specified 100% 1 answer
  • 7.7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

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