15Five
15Five is a human-centered performance management software company that provides tools for employee check-ins, engagement surveys, OKR tracking, and performance reviews to help organizations improve manager-employee communication and overall performance. Its SaaS platform is used by HR and business leaders in mid-sized and larger companies to measure engagement, coach managers, and align teams to business goals, generating revenue through subscription licensing and related services.
- HRIS & Core HR
- Employee Engagement & Performance
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of 15Five
NPS scores range from 3 to 10, with the majority between 6 and 9, indicating mixed sentiment. Approximately 30% of respondents report NPS of 8 or above, while 30% reflect moderate to weak loyalty (NPS 3-6). Renewal intent is highly variable, with at least 4 respondents reporting 'Not Sure' and one instance of clear churn ('No'). Stickiness is generally fair, with a majority (over 60%) in the 'MoreThan1Year' implementation stage, but with persistent uncertainty about renewal, suggesting satisfaction does not always convert into long-term commitment.Overall Customer Sentiment: Neutral
Who reviewed 15Five
- C-Suite 42% (5)
- Director 17% (2)
- Manager 42% (5)
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Sentiment
-16 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 4
- Detractors 5
Cumulative NPS by month
+2 over 6 months- Feb 5
- Mar 6
- Apr 6
- Jun 6
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 18 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 0% 3 answers
- 50% 2 answers
- 0% 2 answers
- 7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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