Leapsome
Leapsome is a SaaS platform that provides performance management, employee engagement, OKR/goal management, and learning tools for mid-sized and enterprise companies. Its software helps HR and business leaders run reviews, surveys, feedback, and development programs in one system to improve employee performance and retention. The company sells subscriptions to organizations across industries, typically on a per-employee, recurring revenue model.
- HRIS & Core HR
- Employee Engagement & Performance
- Learning Management
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2016
- Headquarters
- Berlin Treptow, Germany
What 12 Arbolus experts think of Leapsome
NPS scores are weighted toward the neutral-to-positive range (NPS 3–9), with 64% of responses in the 5–9 range and only one low outlier at 3. Renewal intent is mixed: 33% confirmed renewal, 44% not renewing or offboarding, and 22% unsure. Implementation stages are distributed across more than one year (45%), less than one year (18%), pilot (9%), and offboarding (18%), indicating a varied customer life cycle. Data suggests large contracts are at higher churn risk while mid-market users see stronger retention.Overall Customer Sentiment: Neutral
Who reviewed Leapsome
- C-Suite 67% (8)
- Director 17% (2)
- Manager 17% (2)
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Sentiment
-16 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 6
- Detractors 4
Cumulative NPS by month
+2 over 6 months- Oct 5
- Mar 6
- May 6
- Jun 6
- Jul 7
- Sep 7
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 25% 4 answers
- 50% 2 answers
- 7.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Leapsome customers
More in Data & Analytics and Workplace & Productivity
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For people who use Leapsome
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