Personio
Personio is a human resources software company that provides an all-in-one HR platform for small and mid-sized businesses, covering core HR, payroll, recruiting, and employee management. Its cloud-based solution helps companies digitize HR processes such as onboarding, time tracking, performance, and document management across Europe and other regions. Personio generates revenue through subscription fees for its SaaS platform and related services.
- HRIS & Core HR
- Payroll
- Applicant Tracking & Recruiting
- Revenue
- $250.0M
- Employees
- 2,200
- Founded
- 2015
- Headquarters
- Munich, Germany
What 90 Arbolus experts think of Personio
NPS distribution is broad, ranging from 4 to 10, clustering around 6-9, with satisfied users citing compliance, automation, and EU/regional fit. Renewal intent shows strong stickiness with most long-term customers, but several respondents flag high cost, reporting inflexibility, and limited global capability as concerns. Most customers are past pilot and in mature stages, with longevity linked to all-in-one HR coverage. Key feedback themes include interface and workflow improvements, better reporting, and support for global rollouts. Overall Customer Sentiment: Neutral to Positive
Who reviewed Personio
- C-Suite 77% (69)
- Director 12% (11)
- Manager 12% (11)
Employer names and spend open in the full report, along with the other 87 customers.
Everything 90 customers told us about Personio.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 89 scored reviews- Promoters 30
- Passives 40
- Detractors 19
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 11 across 14 companies.
Praised
- AI-Driven HR Self-Service
- Configuration and KPI Integration
- Reporting and Personalization Improvements
- User Accessibility and Regulatory Compliance
Criticised
- Slow Customer Service
- Expensive for Feature Set
- Limited Flexibility for Global Operations
- Switch Risk Due to Cost and Complexity
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 57% 46 answers
- 60% 5 answers
- 50% 8 answers
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Personio customers
Report
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