Arbolus Intelligence

QGenda

QGenda.com · Atlanta, United States of America

QGenda provides cloud-based workforce management and provider scheduling software for healthcare organizations, helping hospitals, health systems, and medical groups optimize clinician schedules, manage on-call coverage, and improve staffing efficiency. Its platform supports enterprise scheduling, time and attendance, compensation management, and analytics tailored to physicians and advanced practice providers. QGenda generates revenue through subscription licensing and related professional services for healthcare customers.

  • Workforce Management & Scheduling
  • IT Consulting & Implementation
Listed in
Revenue
$160.0M
Employees
650
Founded
2006
Headquarters
Atlanta, United States of America

What 12 Arbolus experts think of QGenda

NPS scores mostly cluster from 6 to 10 with only one detractor, indicating overall strong satisfaction, particularly among large health systems and executive roles. Renewal intent is high, supported by robust automation and integration features, but cost is a recurring concern. Most users report deep stickiness due to lengthy implementation and broad workflow reliance; pilot stage and some neutral intent reflect ongoing integration or evaluation. Expert feedback highlights strengths in rule-based scheduling, mobile access, and healthcare-specific workflow understanding, balanced against difficulties in onboarding, change management, and price exposure.Overall Customer Sentiment: Positive

Who reviewed QGenda

Total customers 12 12 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 75% (9)
  • Director 25% (3)
Other Generalist C-Suite NPS 10 Will renew Submitted Sep 2025
Operations Leader C-Suite NPS 7 Submitted Jul 2026
Founder C-Suite NPS 0 Submitted May 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about QGenda.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-25 Net Promoter Score, from 12 scored reviews
  • Promoters 2
  • Passives 5
  • Detractors 5

Cumulative NPS by month

-1 over 6 months
  • Sep 8
  • Dec 7
  • May 6
  • Jun 6
  • Jul 6
  • Aug 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -25 across 1 companies.

Praised

  • AI-Driven Scheduling Intelligence
  • Scalable Growth in Complex Health Systems
  • Improved Support and Onboarding Efficiency
  • Integration with Core Clinical Systems

Criticised

  • High Cost Relative to Alternatives
  • Limited Unified Platform Capabilities
  • Complexity of Onboarding and Training
  • Cost-Driven Churn Risk

What customers say

Integration with Core Clinical Systems
“The Epic integration is genuinely strong, with schedules flowing into EHR and payroll systems, which really makes a difference for us.”
Mobile Self-Service and Shift Management
“The mobile app is easy to use, even for older staff, enabling quick time-off requests and real-time shift management without much hassle.”
Comprehensive Rule-Based Scheduling
“I can curate complex, rule-based schedules quickly, which improved our workflow far more than with our previous vendor.”

Renewal intent

Plan to renew 63%
  • Will renew 5
  • Undecided 2
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Aug 2026 Aug 2026 12 + 0

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