Randstad
Randstad is a global human resources services company that provides staffing, recruitment, workforce management, and HR outsourcing solutions to businesses across industries. It connects employers with temporary, permanent, and contract talent, and offers services such as RPO, MSP, and HR consulting. Randstad generates revenue through fees for placement, staffing services, and managed workforce programs.
- IT Consulting & Implementation
- IT Staffing & Talent Services
- Revenue
- $29.0B
- Employees
- 46,000
- Founded
- 1960
- Headquarters
- Diemen, Netherlands
What 16 Arbolus experts think of Randstad
Randstad’s NPS distribution is robust, with NPS scores mostly in the 7-10 range, and no detractors. Positive NPS is supported further by long-term adoption (more than one year) in over half of data points. Renewal intent is strong, with influencers especially indicating a preference to renew, and only a small share expressing uncertainty. Key themes include high satisfaction from both high-spend and long-term customers, minimal offboarding, and stable engagement from both users and influencers.Overall Customer Sentiment: Positive
Who reviewed Randstad
- C-Suite 80% (13)
- Director 13% (2)
- Manager 7% (1)
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Sentiment
31 Net Promoter Score, from 16 scored reviews- Promoters 6
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Dec 8
- Jan 8
- Mar 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 31 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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