REWARD GATEWAY
Reward Gateway is an employee engagement platform that provides tools for employee recognition, rewards, benefits, communications, and surveys to help employers improve retention and workplace culture. The company sells its SaaS platform and related services primarily to mid-sized and large enterprises across multiple industries. Revenue is generated through subscription fees and commissions or markups on rewards and benefits distributed via the platform.
- HRIS & Core HR
- Employee Engagement & Performance
- Revenue
- $150.0M
- Employees
- 750
- Founded
- 2006
- Headquarters
- Londonderry County Borough, United Kingdom
What 20 Arbolus experts think of REWARD GATEWAY
The NPS distribution skews towards the positive end (range 5–10), with over half of respondents rating NPS at 7 or above. Renewal intent is mixed, with three confirmed 'Yes' responses, one 'No', and a majority expressing 'Not Sure,' especially among larger clients. Stickiness is high, as most users have been implemented for more than one year, though shorter implementation durations tend to correlate with higher NPS. Key themes include overall satisfaction with the product and cautious optimism, tempered by uncertainty about renewal.Overall Customer Sentiment: Neutral
Who reviewed REWARD GATEWAY
- C-Suite 68% (14)
- Director 16% (3)
- Manager 16% (3)
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Sentiment
15 Net Promoter Score, from 20 scored reviews- Promoters 7
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 58 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 27% 11 answers
- 0% 2 answers
- 67% 3 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 9.5/10 Average score from customers not renewing
Top alternatives
Most weighed by REWARD GATEWAY customersMore in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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