Arbolus Intelligence

Rippling (device management and IT cloud business unit)

rippling.com · San Francisco, United States of America

Rippling is a workforce management and IT operations platform that unifies HR, payroll, finance, and device/IT management in a single system for businesses. Its device management and IT cloud products let companies provision, secure, and manage employee computers, apps, and access centrally, tying identity and access controls to HR data. The company generates revenue through subscription fees for its cloud-based software modules and related services.

  • HRIS & Core HR
  • Payroll
  • Identity & Access Management
Listed in
Revenue
$700.0M
Employees
3,000
Founded
2016
Headquarters
San Francisco, United States of America

What 34 Arbolus experts think of Rippling (device management and IT cloud business unit)

Across 34 NPS responses, the average score is approximately 8.1/10; 16 respondents scored 9–10, 14 scored 7–8 and 4 scored 0–6, yielding an approximate conventional NPS of +35. Among 12 stated renewal responses, 8 (67%) are Yes, 2 No and 2 NotSure. Implementation status is varied but leans established: 19 are MoreThan1Year, 11 LessThan1Year, 1 Pilot, 1 OffBoarding and 3 NotSure. Qualitative feedback values connected HR, IT and device operations, consistent onboarding/offboarding and outsourced logistics; concerns include price at scale, product complexity, reporting, specialist module depth and AI capabilities.Overall Customer Sentiment: Positive

Who reviewed Rippling (device management and IT cloud business unit)

Total customers 34 34 current · 0 former
Reviews growth +30 in six months
Seniority of respondents
  • C-Suite 88% (30)
  • Director 9% (3)
  • Manager 3% (1)
Operations Leader C-Suite NPS 10 Submitted Apr 2026
People Leader C-Suite NPS 10 Will renew Submitted Aug 2026
Finance Executive C-Suite NPS 8 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 31 customers.

Everything 34 customers told us about Rippling (device management and IT cloud business unit).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

32 Net Promoter Score, from 34 scored reviews
  • Promoters 15
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Jun 7
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.

Praised

  • Automated onboarding and offboarding
  • One connected employee and device lifecycle
  • Outsourced remote device logistics
  • More useful talent-management capabilities

Criticised

  • Bundled pricing pressure
  • Best-of-breed competition
  • AI may change the software layer
  • Manager reporting is not sufficiently direct

What customers say

Automated onboarding and offboarding
“I rely on people changes flowing through HR, devices and application access together. When someone joins, changes roles or leaves, the connected workflow reduces separate requests and helps ensure access is provisioned or removed consistently.”
One connected employee and device lifecycle
“I value having the employee lifecycle and device management in one place. The combination is good enough for our needs, and I do not see a strong alternative that currently makes switching worthwhile for our organization.”
Outsourced remote device logistics
“I can select and order devices for new employees, replace equipment for existing staff, and arrange returns when people leave through one portal. As a remote organization without our own warehouse or inventory operation, outsourcing those logistics is a meaningful relief.”

Renewal intent

Plan to renew 67%
  • Will renew 8
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 64% 11 answers
  • Director 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Rippling (device management and IT cloud business unit) customers

Report

Customer Report - Oct 2026 Oct 2026 34 + 5

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