SD Worx
SD Worx is a European HR and payroll services and software provider that offers cloud-based payroll processing, HR administration, workforce management, and related outsourcing services to businesses of all sizes. It generates revenue through subscription and usage-based fees for its HR and payroll platforms, as well as managed payroll and HR outsourcing contracts. The company also provides consulting and implementation services around HR digitalization and compliance.
- Payroll
- HRIS & Core HR
- Managed IT & Cloud Services
- Revenue
- $1.1B
- Employees
- 8,500
- Founded
- 1945
- Headquarters
- Antwerpen, Belgium
What 18 Arbolus experts think of SD Worx
NPS values range from 4 to 10, with most experts scoring SD Worx’s platform between 7 and 9. Renewal intent is mixed: several users express certainty about renewal, while others, particularly mid and high spenders, are unsure or negative, pointing to friction in onboarding or support as concerns. A significant share of customers stay beyond a year, reflecting stickiness, but uncertainties remain regarding integration depth and scaling cost. Expert feedback highlights robust compliance, hardware integration, and value for complex, risky projects, but also flags implementation overhead and support responsiveness as areas to improve.Overall Customer Sentiment: Moderately Positive
Who reviewed SD Worx
- C-Suite 72% (13)
- Director 22% (4)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about SD Worx.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jun 7
- Jul 7
- Aug 8
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Praised
- Automated Computer-Vision Compliance
- Multilingual, Frictionless Onboarding
- AI-Driven Predictive Safety
- Compliance and Access Control Strength
Criticised
- Onboarding Friction for Contractors
- Implementation Complexity
- Infrastructure Dependency
- Competitive Pressure on AI Capabilities
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 57% 7 answers
- 33% 3 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SD Worx customers
Report
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
For people who use SD Worx
Do you use SD Worx at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 18 customers of SD Worx have already contributed
Takes a few minutes. Your identity stays anonymous.