SHL
SHL is a global talent assessment and people analytics company that provides psychometric tests, behavioral assessments, and talent management tools to enterprises and public-sector organizations. Its platform is used for recruitment, leadership development, succession planning, and workforce optimization, generating revenue through SaaS subscriptions, assessment licenses, and professional services. SHL serves HR departments, hiring managers, and consulting partners across multiple industries worldwide.
- HRIS & Core HR
- Learning Management
- Employee Engagement & Performance
- Revenue
- $650.0M
- Employees
- 5,000
- Founded
- 1977
- Headquarters
- Thames Ditton, United Kingdom
What 46 Arbolus experts think of SHL
NPS scores are clustered in the 7–10 range, with over 82% of customers rating SHL an 8 or higher. Renewal intent is strongly positive, with over 73% of those reporting intention to renew, and the remainder primarily marked unsure rather than unlikely. Over 65% of customers have used SHL for more than one year, indicating strong stickiness. Positive themes are aligned with platform reliability, ease of integration, and global reach. Overall Customer Sentiment: Positive
Who reviewed SHL
- C-Suite 74% (34)
- Director 17% (8)
- Manager 9% (4)
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Sentiment
30 Net Promoter Score, from 46 scored reviews- Promoters 18
- Passives 24
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 15 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 70% 27 answers
- 33% 6 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by SHL customersMore in Data & Analytics and HR & Workforce
Other companies in both categories with a customer report.
For people who use SHL
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