Solvo Global
Solvo Global is a business process outsourcing provider that offers nearshore staffing, customer support, back-office, and technology-enabled services to companies in the United States and other markets. It recruits and manages remote teams in Latin America to handle functions such as customer service, sales support, data entry, and administrative operations. The company generates revenue through contracted outsourcing and staffing engagements with corporate clients.
- IT Staffing & Talent Services
- Managed IT & Cloud Services
- Revenue
- $18.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- Medellín, Colombia
What 7 Arbolus experts think of Solvo Global
NPS scores are high (average about 8.3 with scores of 8, 8, 8, 9, 9, 10, 6), indicating positive sentiment. 29% of respondents are unsure about renewal, 29% intend to renew, and 14% do not intend to renew. The rest are unreported. Most are at pilot stage or early implementation, which tempers renewal intent. Users with longer tenure (more than one year) report the highest NPS, suggesting stickiness increases with time. Overall Customer Sentiment: Positive
Who reviewed Solvo Global
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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