SuccessFactors
SAP SuccessFactors is a cloud-based human capital management suite that provides core HR, payroll, talent management, and workforce analytics solutions for enterprises. The platform helps organizations manage employee data, recruiting, onboarding, performance, learning, and compensation in an integrated system. SAP monetizes SuccessFactors through subscription-based SaaS licenses and related implementation and support services for global mid-market and large enterprises.
- HRIS & Core HR
- Payroll
- Learning Management
- Revenue
- $34.0B
- Employees
- 110,000
- Founded
- 1972
- Headquarters
- Walldorf, Germany
What 222 Arbolus experts think of SuccessFactors
The NPS distribution is weighted positively, with strong representation in the 8-10 range among influencers and high spenders, while a minority of users reported scores under 6, usually tied to implementation or UI issues. Renewal intent is strong and positively correlated with higher spenders and mature implementations. Most customers report being in post-implementation use phases, with some recent onboardings and pilots underway. Frequent themes in qualitative feedback include high value on SAP integration, breadth of functionality, and global compliance, but users cite complex configuration, reporting challenges, and dated UI as consistent drawbacks.Overall Customer Sentiment: Positive
Who reviewed SuccessFactors
- C-Suite 65% (144)
- Director 20% (44)
- Manager 15% (33)
Employer names and spend open in the full report, along with the other 219 customers.
Everything 222 customers told us about SuccessFactors.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 222 scored reviews- Promoters 103
- Passives 92
- Detractors 27
Cumulative NPS by month
+0 over 5 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 25 across 9 companies.
Praised
- Faster and Easier Implementation
- AI-Driven HR Transformation
- Modern UX and Embedded AI
- Integration with SAP Ecosystem
Criticised
- Reporting and Analytics Challenges
- Complex User Experience
- Implementation Burden
- Cost and Integration Complexity
What customers say
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 78% 51 answers
- 77% 13 answers
- 71% 7 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 7.4/10 Average score from customers not renewing
Top alternatives
Most weighed by SuccessFactors customers
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