Talentsoft

cegid.com · Lyon 02, France

Talentsoft, now part of Cegid, provides cloud-based talent management and human capital management software that helps mid-sized and large organizations manage recruiting, learning, performance, and core HR processes. The platform is sold on a subscription basis and serves enterprises across Europe and other regions seeking to centralize and digitize HR workflows.

  • HRIS & Core HR
  • Learning Management
  • Applicant Tracking & Recruiting
Revenue
$450.0M
Employees
2,500
Founded
1999
Headquarters
Lyon 02, France

What 10 Arbolus experts think of Talentsoft

NPS scores are concentrated in the 1–7 range, with only one instance above 8 (indicating weak customer advocacy). 40% of customers indicate clear renewal intent, 40% state no renewal, and 20% are unsure. Most accounts are at the more than one year implementation stage. Negative themes include offboarding, lower satisfaction among high spenders, and uncertainty over ongoing support.Overall Customer Sentiment: Neutral

Who reviewed Talentsoft

Total customers 10 9 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 80% (8)
  • Director 10% (1)
  • Manager 10% (1)
Finance Executive C-Suite NPS 6 Not renewing
People Leader C-Suite NPS 9 Will renew
Founder C-Suite NPS 1 Not renewing

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Sentiment

-50 Net Promoter Score, from 10 scored reviews
  • Promoters 1
  • Passives 3
  • Detractors 6

Cumulative NPS by month

-2 over 6 months
  • Mar 7
  • Apr 6
  • Jun 5
  • Jul 5
  • Aug 5
  • Sep 5

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 13 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 2
  • Undecided 2
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 33% 6 answers
  • Director 0% 1 answer
  • Manager 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 5.5/10 Average score from undecided customers
  • 3.3/10 Average score from customers not renewing

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