Greenhouse
Greenhouse is a software company that provides a cloud-based applicant tracking system and recruiting platform used by businesses to manage job postings, candidate sourcing, interviewing, and hiring workflows. Its products help talent acquisition and HR teams structure hiring processes, collaborate with stakeholders, and analyze recruiting performance. The company generates revenue through subscription-based SaaS licenses and related services for organizations of various sizes.
- Applicant Tracking & Recruiting
- HRIS & Core HR
- Workflow Automation
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 74 Arbolus experts think of Greenhouse
NPS is predominantly positive, with the majority of scores at 7–10, reflecting satisfaction. Renewal intent is strongest among high-spending Influencers and enterprise customers, while smaller organizations display more uncertainty. Stickiness is high, evidenced by most customers using Greenhouse for over a year. Key themes are reliability, structured processes, ease of integration, but persistent reporting and UI concerns. Overall Customer Sentiment: Positive
Who reviewed Greenhouse
- C-Suite 69% (51)
- Director 18% (13)
- Manager 13% (10)
Employer names and spend open in the full report, along with the other 71 customers.
Everything 74 customers told us about Greenhouse.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 73 scored reviews- Promoters 25
- Passives 33
- Detractors 15
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 22 across 9 companies.
Praised
- Modernized User Experience
- Embedded AI-Driven Workflows
- Advanced Analytics and Custom Reporting
- Robust Integration with Other Tools
Criticised
- Lagging AI and Automation Features
- Inflexible and Dated User Interface
- Reporting Limitations and Manual Effort
- Competition from AI-First Alternatives
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 55% 31 answers
- 38% 8 answers
- 75% 4 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Greenhouse customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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