BambooHR
BambooHR provides cloud-based human resources software for small and mid-sized businesses, offering tools for employee data management, hiring and onboarding, time-off tracking, performance management, and related HR workflows on a subscription basis.
- HRIS & Core HR
- Payroll
- Learning Management
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2008
- Headquarters
- Lindon, United States of America
What 120 Arbolus experts think of BambooHR
NPS scores cluster between 6-10, with Promoters primarily in small to medium-sized organizations and Passives/Detractors in larger or more complex use cases. Renewal intent is strong where BambooHR serves as the primary HRIS and organizational needs remain straightforward. Stickiness is moderate: customers highlight quick adoption and positive support, but note ease of switching for growth-stage firms. Key expert themes include ease of use, onboarding, and responsive support, contrasted by requests for greater customization and advanced analytics.Overall Customer Sentiment: Positive
Who reviewed BambooHR
- C-Suite 68% (82)
- Director 19% (23)
- Manager 13% (16)
Employer names and spend open in the full report, along with the other 117 customers.
Everything 120 customers told us about BambooHR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 119 scored reviews- Promoters 41
- Passives 50
- Detractors 28
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 17 reviews, accumulated up to each month. Category median 22 across 17 companies.
Praised
- Comprehensive All-in-One Ecosystem
- Automated Workflows
- Enhanced Advanced Analytics
- Simple, Intuitive Interface
Criticised
- Scaling Limitations
- Gaps in Integration Features
- Limited Customization
- AI and HR Tech Evolution
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 43% 51 answers
- 62% 13 answers
- 43% 7 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.4/10 Average score from customers not renewing
Top alternatives
Most weighed by BambooHR customers
Report
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