Benefitfocus
Benefitfocus provides cloud-based benefits administration software that helps employers, health plans, and brokers manage enrollment, eligibility, and communication for health, welfare, and voluntary benefits. Its platform connects employees, carriers, and employers to streamline benefits selection, data exchange, and billing. The company generates revenue through subscription software, implementation, and related services to enterprise and mid-market customers in the U.S.
- HRIS & Core HR
- Insurance Software
- Revenue
- $250.0M
- Employees
- 1,400
- Founded
- 2000
- Headquarters
- Charleston, United States of America
What 7 Arbolus experts think of Benefitfocus
NPS scores range from 3 to 9 indicating a mix of high satisfaction and cautious optimism. Renewal intent is largely positive but a notable proportion is undecided, especially among large spenders. Stickiness is high among those with more than a year of use, but pilot deployments remain in the early stage among Users. Key expert feedback highlights reliability, ease of use, and operational value as positives, with concerns about cost, advanced customization, and integration depth evident among more cautious respondents.Overall Customer Sentiment: Positive
Who reviewed Benefitfocus
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Benefitfocus.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-42 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 2
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Dec 6
- Feb 6
- Apr 6
- May 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -42 across 1 companies.
Praised
- Operational Efficiency and Reliability
- Supports Core Workflow Needs
- Quality Support Experience
- Broader Team and Use Case Expansion
Criticised
- Competitive Alternatives Trigger Switching
- Pricing and Transparent Cost Concerns
- AI-Native Competitor Threat
- Pricing and Value Benchmarking
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 0% 2 answers
- 50% 2 answers
- 100% 1 answer
- 4.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Report
More in ERP Software and HR & Workforce
Other companies in both categories with a customer report.
For people who use Benefitfocus
Do you use Benefitfocus at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 7 customers of Benefitfocus have already contributed
Takes a few minutes. Your identity stays anonymous.