Benefex
Benefex is a technology and services company that provides employee benefits, reward, and engagement platforms to employers, helping them design, manage, and administer flexible benefits and recognition programs. Its software centralizes benefits selection, communication, and administration while the company also offers advisory and outsourced services around benefits strategy and operations. Benefex primarily serves mid-sized and large enterprises looking to improve employee experience and streamline benefits administration.
- HRIS & Core HR
- Employee Engagement & Performance
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2003
- Headquarters
- Southampton, United Kingdom
What 8 Arbolus experts think of Benefex
NPS distribution is skewed positively, with 62.5% of experts reporting scores of 8 or higher, indicating a strong base of promoters. 75% of respondents indicate a clear intent to renew, with only 25% expressing uncertainty. Implementation stages skew long-term, with 75% having over one year of experience, supporting stickiness. Key themes include high satisfaction among large spenders and a correlation between maturity of adoption and positive sentiment.Overall Customer Sentiment: Positive
Who reviewed Benefex
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 3
- Detractors 1
Cumulative NPS by month
-2 over 6 months- Aug 10
- Nov 9
- Feb 9
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 100% 4 answers
- 50% 2 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Benefex customers
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