Arbolus Intelligence

BambooHR (Payroll & HR Suite)

bamboohr.com · Lindon, United States of America

BambooHR provides cloud-based human resources software for small and mid-sized businesses, offering tools for core HR data management, time off tracking, onboarding, performance management, and payroll. The company sells its platform on a subscription basis to organizations looking to centralize employee records and automate HR workflows. It generates revenue through recurring SaaS fees and add-on modules such as payroll and performance management.

  • HRIS & Core HR
  • Payroll
  • Employee Engagement & Performance
Listed in
Revenue
$250.0M
Employees
1,300
Founded
2008
Headquarters
Lindon, United States of America

What 22 Arbolus experts think of BambooHR (Payroll & HR Suite)

NPS scores are overwhelmingly positive, with multiple scores of 9 and 10 and a minority as low as 5, indicating strongly favorable sentiment. Renewal intent is generally high among established users, and stickiness is supported by high adoption for more than one year in most responses. Key expert feedback highlights ease of use, centralization of HR processes, and strong administrative efficiency as strengths, while more advanced or highly specialized needs may prompt some customers to seek alternatives.Overall Customer Sentiment: Positive

Who reviewed BambooHR (Payroll & HR Suite)

Total customers 22 20 current · 2 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 68% (15)
  • Director 18% (4)
  • Manager 14% (3)
Engineering Leader Manager NPS 6 Submitted Sep 2026
Marketing Executive C-Suite NPS 10 Submitted Aug 2026
People Leader C-Suite NPS 9 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about BambooHR (Payroll & HR Suite).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

31 Net Promoter Score, from 22 scored reviews
  • Promoters 12
  • Passives 5
  • Detractors 5

Cumulative NPS by month

+1 over 6 months
  • May 7
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 31 across 3 companies.

Praised

  • Improved Visibility and Reporting
  • Streamlined Payroll and HR Processes
  • Centralized Employee Data
  • Address Specialized Payroll Needs

Criticised

  • Integration and Reporting Gaps
  • Competitive Automation Offerings
  • Cost Pressures
  • Limited Advanced Payroll Capabilities

What customers say

Improved Visibility and Reporting
“Having employee data and HR processes in one system gives us better visibility into workforce information and improves reporting outcomes.”
Streamlined Payroll and HR Processes
“The platform streamlines HR workflows and payroll, cutting down on administrative effort and simplifying workforce management.”
Centralized Employee Data
“I value having HR information centralized in one place, reducing the reliance on disconnected spreadsheets or manual processes and providing easier access for employees.”

Renewal intent

Plan to renew 43%
  • Will renew 3
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 50% 4 answers
  • Director 33% 3 answers
  • 9/10 Average score from customers who will renew
  • 8.5/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by BambooHR (Payroll & HR Suite) customers

Report

Customer Report - Oct 2026 Oct 2026 22 + 2

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