Torchlight, a LifeSpeak company
Torchlight, a LifeSpeak company, provides a digital caregiving support platform that helps employers assist employees who are caring for children, elders, or other dependents through expert content, live advising, and resource navigation. The company sells its solution primarily to employers and health plans as an employee benefit to improve productivity and reduce caregiver stress. Its revenue comes from subscription and licensing fees for access to the platform and services.
- HRIS & Core HR
- Employee Engagement & Performance
- Revenue
- $9.0M
- Employees
- 45
- Founded
- 2014
- Headquarters
- Boston, United States of America
What 5 Arbolus experts think of Torchlight, a LifeSpeak company
NPS scores are distributed as follows: 40% of experts give NPS of 8+, denoting satisfied or loyal users, while 20% show a neutral stance (NPS of 7), and another 20% indicate room for improvement (NPS of 5). Renewal intent aligns strongly with high NPS and longer-term implementation. Stickiness patterns show that both long-term (>1 year) and pilot users are present, with high spenders typically reporting higher NPS and positive renewal intent. The main theme is that Influencer sentiment is positive and closely tied to spend and renewal willingness, while Users in early stages exhibit more mixed feedback.Overall Customer Sentiment: Positive
Who reviewed Torchlight, a LifeSpeak company
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
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