UKG
UKG (Ultimate Kronos Group) is a global provider of human capital management and workforce management software, offering cloud-based solutions for HR, payroll, time and attendance, and workforce scheduling to organizations across industries. The company generates revenue through subscriptions and services for its HCM and workforce management platforms, serving mid-sized and large enterprises as well as public sector institutions.
- HRIS & Core HR
- Payroll
- Workforce Management & Scheduling
- Revenue
- $4.0B
- Employees
- 15,000
- Founded
- 2020
- Headquarters
- India
What 78 Arbolus experts think of UKG
NPS scores range from 1 to 10, with a median in the 7–8 range. Overall renewal intent is positive but with a notable contingent of users stating 'Not Sure' or 'No', especially among those citing integration and support challenges. While stickiness is high (most users onboarded for more than a year), some customers indicate plans to switch due to limitations in functionality or flexibility. Key positive themes include a unified platform, flexibility, and reliability for large-scale HR/payroll needs. Main negatives are integration complexity, need for paid customizations, cost, and customer support responsiveness.Overall Customer Sentiment: Positive
Who reviewed UKG
- C-Suite 65% (51)
- Director 27% (21)
- Manager 8% (6)
Employer names and spend open in the full report, along with the other 75 customers.
Everything 78 customers told us about UKG.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-10 Net Promoter Score, from 78 scored reviews- Promoters 17
- Passives 36
- Detractors 25
Cumulative NPS by month
+0 over 6 months- Mar 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 16 across 10 companies.
Praised
- Strong Timekeeping and Scheduling for Operational Teams
- Comprehensive Platform Coverage
- Mission-Critical for Large Organizations
- Expand Integration and Automation
Criticised
- Cost and Pricing Concerns Leading to Review
- Customer Support Overload and Delays
- Churn Due to Superior Functionality in Competitors
- Bulky and Non-Intuitive User Experience
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 45% 29 answers
- 60% 15 answers
- 100% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
Most weighed by UKG customers
Report
More in Workplace & Productivity and HR & Workforce
Other companies in both categories with a customer report.
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