WONOLO

wonolo.com · San Francisco, United States of America

Wonolo operates an on-demand staffing marketplace that connects businesses with pre-vetted temporary workers for short-term, shift-based, and seasonal jobs across industries such as warehousing, logistics, retail, and events. Companies use the platform to post shifts and manage contingent labor, while workers use a mobile app to find and accept flexible work opportunities. Wonolo generates revenue by charging businesses fees on each job filled through its platform.

  • IT Staffing & Talent Services
  • Marketplace & Booking Platforms
Revenue
$60.0M
Employees
250
Founded
2013
Headquarters
San Francisco, United States of America

What 5 Arbolus experts think of WONOLO

NPS scores are strong: 33% rate Wonolo a 10, 50% as 8-9, and 17% as 7. Renewal intent is universally high, with 83% indicating intent to renew and 17% undecided, primarily among users in early-stage implementation. Stickiness is validated by 67% of customers in multi-year or pilot stages and high satisfaction among high spenders. Quantitative data shows stable customer sentiment with particular strength in operational value and repeat business.Overall Customer Sentiment: Positive

Who reviewed WONOLO

Total customers 5 4 current · 1 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
People Partner Manager NPS 8 Undecided
Executive C-Suite NPS 7 Will renew
Finance Leader C-Suite NPS 10 Will renew

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Sentiment

20 Net Promoter Score, from 5 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 60 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • Manager 0% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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