Arbolus Intelligence

WORKFORCE

workforce.com · Sydney, Australia

Workforce.com provides cloud-based workforce management software that helps businesses schedule staff, track time and attendance, manage labor compliance, and optimize labor costs, primarily for shift-based industries such as hospitality, retail, and healthcare. The platform is sold on a subscription basis to mid-sized and enterprise employers and integrates with payroll and HR systems.

  • Workforce Management & Scheduling
  • HRIS & Core HR
Listed in
Revenue
$30.0M
Employees
250
Founded
2012
Headquarters
Sydney, Australia

What 10 Arbolus experts think of WORKFORCE

NPS scores are widely distributed, with ratings ranging from 2 to 10. About 50% are Promoters (NPS 9-10), while 25% are Detractors (NPS 0-6). Renewal intent is clearly positive in 3 out of 8 cases, specifically where organizations are large and have complex needs. Stickiness is high for those with over a year of implementation. The key positive theme is efficiency and compliance for distributed enterprises. The key negative is persistent manual administration. Overall Customer Sentiment: Mixed

Who reviewed WORKFORCE

Total customers 10 10 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 22% (2)
  • Director 33% (3)
  • Manager 44% (4)
People Analyst Director NPS 9 Will renew Submitted Oct 2025
Strategy Leader C-Suite NPS 9 Submitted Sep 2026
Operations Leader Director NPS 3 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 7 customers.

Everything 10 customers told us about WORKFORCE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 10 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Oct 8
  • Mar 9
  • Jun 8
  • Jul 7
  • Aug 7
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.

Praised

  • Compliance and Integration Benefits
  • Standardization Across Locations
  • Improved Payroll Accuracy
  • AI-Driven Workflow Improvements

Criticised

  • Cumbersome User Experience
  • Not Ideal for Simple Needs
  • Administrative Burden
  • Better AI Competitors

What customers say

Compliance and Integration Benefits
“I find it particularly valuable where compliance and integration with payroll and HR systems are key priorities.”
Standardization Across Locations
“I think WorkForce is best for organizations trying to create consistent, controlled time and attendance, workforce scheduling, and labor management across multiple sites.”
Improved Payroll Accuracy
“It helps us manage working-time rules and improve payroll accuracy while providing good visibility into labor hours and capacity.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 2 answers
  • 8.7/10 Average score from customers who will renew

Top alternatives

Most weighed by WORKFORCE customers

Report

Customer Report - Sep 2026 Sep 2026 10 + 0

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