Zenefits
Zenefits, now operating as TriNet Zenefits, provides cloud-based human resources software for small and mid-sized businesses, offering tools for HR administration, benefits enrollment, payroll, time tracking, and compliance. The platform centralizes employee data and automates routine HR workflows, and the company generates revenue through subscription fees for its SaaS platform and related services.
- HRIS & Core HR
- Payroll
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2013
- Headquarters
- San Francisco, United States of America
What 11 Arbolus experts think of Zenefits
NPS distribution is predominantly positive, with 55% reporting scores of 9, 27% an 8, 9% a 7, and 9% reporting 6. Positive renewal intent is seen in 57% of entries, with 14% unsure and 29% indicating no intent to renew. Stickiness is strongest among those with implementation durations greater than one year. Key themes include high satisfaction among high spenders and positive sentiment in cases of long-term deployment.Overall Customer Sentiment: Positive
Who reviewed Zenefits
- C-Suite 82% (9)
- Manager 18% (2)
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 8
- Dec 8
- Feb 8
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 9 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 43% 7 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
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For people who use Zenefits
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