ZipRecruiter
ZipRecruiter is an online employment marketplace that connects employers with job seekers through a job posting and candidate matching platform. The company serves businesses of all sizes across industries, as well as individual job seekers, generating revenue primarily from subscription-based job posting, recruitment advertising, and related hiring solutions. Its platform distributes job listings across multiple channels and uses matching algorithms to surface relevant candidates to employers.
- Marketplace & Booking Platforms
- IT Consulting & Implementation
- Revenue
- $920.0M
- Employees
- 1,500
- Founded
- 2010
- Headquarters
- Santa Monica, United States of America
What 24 Arbolus experts think of ZipRecruiter
NPS scores are distributed primarily in the 5–9 range, indicating mixed to neutral satisfaction. There are no clear patterns of strong promoters or detractors, with the majority of responses scoring between 6–9. Renewal intention shows a majority selecting 'Not Sure', pointing to a cautious or evaluative customer base. Implementation stages range from Pilot to More Than 1 Year, indicating the tool is in various phases of adoption. The dominant theme is moderate satisfaction with cautious renewal outlook, consistent across spend levels and customer roles.Overall Customer Sentiment: Neutral
Who reviewed ZipRecruiter
- C-Suite 65% (16)
- Director 17% (4)
- Manager 17% (4)
Employer names and spend open once the report publishes.
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Sentiment
-29 Net Promoter Score, from 24 scored reviews- Promoters 5
- Passives 7
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 7 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 20% 10 answers
- 50% 2 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by ZipRecruiter customers
More in Marketing & Advertising and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use ZipRecruiter
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