ZingHR
ZingHR is a cloud-based human capital management platform that provides end-to-end HR and payroll software for mid-sized and large enterprises, with a particular focus on India and other emerging markets. Its SaaS platform covers core HR, recruitment, onboarding, time and attendance, payroll, performance management, and employee engagement, generating revenue through subscription licensing and implementation services. The company serves customers across sectors such as IT/ITES, retail, manufacturing, and services.
- HRIS & Core HR
- Payroll
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Navi Mumbai, India
What 13 Arbolus experts think of ZingHR
NPS distribution ranges from highly positive (multiple 9-10s) to neutral and negative (scores as low as 0-3), reflecting mixed sentiment among customers. Renewal intent demonstrates moderate stickiness, with several experts indicating either 'yes' or 'not sure' for renewal, often correlating with smoother implementation and support experience. Most customers are in the post-implementation stage, but a minority cite major frustrations including lag, poor support, and reliability issues. Positive themes center on navigation and cost, while negative ones emphasize technical problems and response times.Overall Customer Sentiment: Neutral
Who reviewed ZingHR
- C-Suite 85% (11)
- Director 15% (2)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about ZingHR.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 6
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 7
- Aug 8
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Praised
- Tailored Customization Solutions
- Comprehensive for Indian Enterprises
- Integration as Single Source of Truth
- Feature Expansion for Growing Organizations
Criticised
- Weakness in Handling High Traffic
- Churn Potential with Global Expansion
- Competitive Cost and Feature Pressure
- Reliability and Performance Issues
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 57% 7 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by ZingHR customers
Report
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