Deputy
Deputy provides cloud-based workforce management and employee scheduling software for businesses in industries such as retail, hospitality, healthcare, and services, helping managers plan shifts, track time and attendance, and manage labor compliance. The platform includes mobile apps for employees to clock in and out, swap shifts, and communicate with managers, and integrates with payroll and POS systems. Deputy generates revenue through subscription fees for its SaaS products, typically priced per user or location.
- Workforce Management & Scheduling
- Project & Work Management
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2008
- Headquarters
- San Francisco, United States of America
What 15 Arbolus experts think of Deputy
NPS results show a concentration of positive promoters (NPS 8-10; 46%), with only a few neutral or detractor responses (NPS ≤6). Renewal intent is strong among long-term, higher-spend customers, and over 70% of respondents at more than one year of implementation indicate high stickiness. Offboarding and pilot stage customers report mixed sentiment but represent a minority. The overall sentiment trend is positive, especially for customers with significant investment or longer tenure.Overall Customer Sentiment: Positive
Who reviewed Deputy
- C-Suite 79% (12)
- Director 7% (1)
- Manager 14% (2)
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Sentiment
0 Net Promoter Score, from 15 scored reviews- Promoters 4
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 7
- Feb 7
- Mar 7
- May 7
- Jul 7
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 5 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 75% 8 answers
- 0% 1 answer
- 0% 1 answer
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Deputy customers
More in Workplace & Productivity and HR & Workforce
Other companies in both categories with a customer report.
For people who use Deputy
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