Employment Hero
Employment Hero is an Australian HR and payroll software platform that provides small and mid-sized businesses with tools for HRIS, onboarding, rostering, payroll, benefits, and employee engagement. The company sells its cloud-based platform on a subscription basis to employers and also generates revenue through integrated payroll services and employee benefits offerings. It serves customers primarily in Australia, New Zealand, Southeast Asia, and the UK.
- HRIS & Core HR
- Payroll
- Employee Engagement & Performance
- Revenue
- $120.0M
- Employees
- 900
- Founded
- 2014
- Headquarters
- Sydney, Australia
What 23 Arbolus experts think of Employment Hero
NPS scores are distributed positively, with 8 out of 12 responses in the 8–10 (promoter) range, particularly among users, and only one notably detractor. 74% show high or positive renewal intent, mostly among high-spend and long-tenure accounts. Stickiness is strong, with the majority in the MoreThan1Year or active pilot stages. Expert feedback emphasizes superior compliance, intuitive interface, and integrated HR/payroll as key strengths. Concerns include reporting flexibility and support responsiveness, especially for complex or multinational needs. Overall Customer Sentiment: Positive
Who reviewed Employment Hero
- C-Suite 91% (21)
- Director 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about Employment Hero.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 23 scored reviews- Promoters 12
- Passives 7
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.
Praised
- Strong Value and Integrated Experience
- Comprehensive End-to-End Solution
- Payroll and Compliance Reliability
- Full Platform Consolidation
Criticised
- Reporting and Advanced Workflow Constraints
- Gaps in Roster and Timesheet Functionality
- Support Responsiveness
- Cost Escalation and Vendor Lock-In
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 53% 15 answers
- 50% 2 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Employment Hero customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use Employment Hero
Do you use Employment Hero at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 23 customers of Employment Hero have already contributed
Takes a few minutes. Your identity stays anonymous.