Arbolus Intelligence

Factorial HR

factorialhr.com · Barcelona, Spain

Factorial HR is a software company that provides an all-in-one human resources platform for small and medium-sized businesses, covering core HR administration, time and attendance, payroll support, performance management, and related workflows. The company sells its cloud-based subscription software primarily to SMBs across Europe and Latin America, helping them digitize and centralize HR processes. Revenue is generated through recurring SaaS licenses and add-on modules per employee or per company.

  • HRIS & Core HR
  • Payroll
  • Workforce Management & Scheduling
Listed in
Revenue
$80.0M
Employees
1,200
Founded
2016
Headquarters
Barcelona, Spain

What 45 Arbolus experts think of Factorial HR

NPS scores are strong, with many ratings at 8–10 and positive comments on user experience, implementation ease, and value for money. Renewal intent is generally robust, especially among mid-sized firms, though larger organizations cite challenges with complex structures and scalability. Most customers use Factorial for over a year, indicating high stickiness. Main themes are usability, compliance, and integration flexibility. Overall Customer Sentiment: Positive

Who reviewed Factorial HR

Total customers 45 41 current · 4 former
Reviews growth +24 in six months
Seniority of respondents
  • C-Suite 75% (34)
  • Director 11% (5)
  • Manager 14% (6)
People Partner C-Suite NPS 10 Submitted Sep 2026
Executive C-Suite NPS 8 Undecided Submitted Feb 2025
People Leader C-Suite NPS 10 Will renew Submitted Apr 2026

Employer names and spend open in the full report, along with the other 42 customers.

Everything 45 customers told us about Factorial HR.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 44 scored reviews
  • Promoters 20
  • Passives 17
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 23 across 8 companies.

Praised

  • Highly Modular and Scalable for SMEs
  • Helps Identify Real Costs
  • Ease of Implementation and Use
  • Module Expansion for Growing Companies

Criticised

  • Scaling Issues for Large Organizations
  • Basic Analytics and Reporting
  • Expense Management Glitches
  • Compliance and Localization Gaps

What customers say

Highly Modular and Scalable for SMEs
“The modularity let us implement just what we needed at first and add new capabilities as the organization grew, ensuring flexibility and cost control.”
Helps Identify Real Costs
“Having all costs and personnel data in one place helps us recognize true fixed personnel costs and streamline product costing processes.”
Ease of Implementation and Use
“It's very intuitive and easy to implement—employees adopt it quickly, and it works well for core HR functions like leave and expense approvals.”

Renewal intent

Plan to renew 53%
  • Will renew 10
  • Undecided 7
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 47% 17 answers
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Factorial HR customers

Report

Customer Report - Oct 2026 Oct 2026 45 + 3

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