Fourth
Fourth provides workforce management, scheduling, payroll, HR, and inventory management software for the hospitality, restaurant, and leisure industries, helping operators optimize labor, control costs, and manage compliance. Its cloud platform integrates POS, HR, and back-office data to support multi-site restaurant groups, hotels, and other hospitality businesses. The company generates revenue through subscription-based SaaS licenses and related services.
- Workforce Management & Scheduling
- Mid-Market & SMB ERP
- Project & Work Management
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Londonderry County Borough, United Kingdom
What 21 Arbolus experts think of Fourth
The NPS distribution is mixed, with scores ranging from 4 to 10, and a slight bias toward promoters (8–10) among users citing ease of use and reporting functionalities. Renewal intent is split: some large customers express strong renewal intent due to critical operational reliance, but a significant cohort is unsure or negative, mainly due to pricing and product stagnation. Most customers report mature, post-implementation adoption, though a subset is piloting or offboarding. Key feedback themes are: usability, industry fit, and integrations are strong positives, while cost, slow innovation, and lack of robust AI features are notable negatives.Overall Customer Sentiment: Neutral
Who reviewed Fourth
- C-Suite 62% (13)
- Director 24% (5)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Fourth.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-4 Net Promoter Score, from 21 scored reviews- Promoters 6
- Passives 8
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 0 across 7 companies.
Praised
- Expanded Integrations
- Value Enhancement for Price-Sensitive Segments
- AI-Driven Optimization
- Strong Industry Presence and Broad Adoption
Criticised
- High Switching Risk in Price-Sensitive Segments
- Loss of Market Leadership Due to Stagnation
- Competitive Displacement from AI-Enabled Solutions
- Compliance Gaps in Highly Regulated Markets
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 29% 7 answers
- 60% 5 answers
- 8.2/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Fourth customers
Report
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